About Talent Edge:

As trusted Executive & Professional Search partners, Talent Edge brings deep expertise in talent acquisition and advisory across industries. We leverage cutting-edge research and market mapping tools to deliver exceptional candidate matches for our clients. Our talented team prides itself in bringing innovative strategies and a passion for excellence to each and every engagement.

About our Client:

Bureau designs and manufactures premium acoustic office pods and phone booths used in workplaces around the world. The company is a fast-growing product business with operations across North America, Australia, and the UK.

Headquartered in Vancouver, BC, Bureau combines strong product design with a pragmatic, entrepreneurial culture where individuals are encouraged to take ownership and contribute meaningfully to the company’s continued growth. As the organization scales globally, they are investing in building a strong operational and financial foundation to support the next phase of expansion.

About this Role:

Reporting to the Chief Operating Officer based in Chicago, the Operations Lead plays a critical role in overseeing end-to-end order management, delivery, and installation operations across the U.S. market. This is a hands-on leadership position responsible for ensuring a seamless customer experience from order confirmation through to final installation, while maintaining high standards of operational excellence, cost efficiency, and brand consistency.

The role partners closely with Sales, Supply Chain, and third-party installation partners to deliver on performance targets and support business growth. The successful candidate will bring a strong operational mindset, with the ability to manage complexity, resolve escalations, and continuously improve processes to scale operations effectively.

Responsibilities include:

• Overseeing full-cycle order management to ensure accuracy, timeliness, and completeness across all customer orders

• Managing inventory allocation and planning in coordination with global supply teams to meet market demand

• Leading delivery and installation operations, ensuring high-quality execution and a consistent customer experience

• Managing and developing third-party installer relationships to ensure reliability, quality standards, and scalability

• Overseeing delivery scheduling, logistics coordination, site readiness, and domestic inventory movement

• Ensuring compliance with local regulations, certifications, and operational requirements

• Partnering with Sales to deliver a best-in-class end-to-end customer experience

• Managing and resolving customer escalations related to delivery timelines or installation quality

• Monitoring operational costs including vendor services, logistics, and installation expenses

• Establishing and tracking key performance metrics such as on-time delivery, installation quality, customer satisfaction, and cost per install

• Identifying and implementing process improvements to enhance efficiency, scalability, and overall performance

About the Candidate:

The ideal candidate brings approximately 5+ years of experience in operations, logistics, supply chain, or field service delivery within a fast-paced environment. They have a strong track record of managing third-party vendors or installation partners, and are comfortable owning end-to-end operational performance.

They bring a practical, solutions-oriented approach, with the ability to manage competing priorities while maintaining a strong focus on customer experience. Financially literate and operationally disciplined, the successful candidate is comfortable managing budgets, tracking performance metrics, and driving continuous improvement initiatives.

Strong communication skills, sound judgment, and the ability to remain calm under pressure are essential. The ideal candidate is highly organized, detail-oriented, and motivated by building efficient, scalable operations.

This is a hybrid position based in their flagship showroom in Toronto, with employees expected to work three days per week in-office on Monday, Tuesday and Thursday. Candidate must be flexible and recognize that we are global and be available for early morning / after work hours and/or adjust schedules time accordingly.

Working at Bureau:

We believe culture and people are the foundation of everything we build. This is an opportunity to play a key role in building and scaling operational infrastructure within a growing business. The Operations Lead will have a direct impact on customer experience, operational performance, and the company’s ability to deliver consistently at scale.

Compensation & Benefits:

This role offers a competitive base salary in the range of $75,000–$90,000, along with a performance-based bonus tied to operational KPIs. The total rewards package also includes extended health and dental benefits, three weeks of vacation plus a birthday off, one week of sick leave, four weeks of remote work, and a health or wellness spending account.

The final offer will be commensurate with the successful candidate’s qualifications, skills, and experience. Talent Edge and Bureau believe in pay equity, fairness, and transparency.

Next Steps:

If you are interested in applying to this opportunity, reviewing the complete job description, or simply having an introductory conversation with Talent Edge, please click on the ‘Apply’ button and follow the instructions.

Talent Edge and Bureau are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. If you require any accommodations during the application or interview process, please let us know at hello@talent-edge.ca.

All applications are treated with the utmost confidentiality. Your personal information is solely for the purpose of the hiring process and will not be shared or circulated without your consent.